This is the fastest route, and it requires nothing from us:

• Open Kaivo and sign in.
• Go to Settings, then “My information”.
• Scroll to “Delete my account”.
• Confirm. Deletion is immediate and permanent.

If you have uninstalled the app or can no longer sign in, email us from the address tied to the account, with “Account deletion” as the subject. We confirm the request comes from the account holder, then delete it within 30 days at most.

Permanently deleted, with no way to restore it:

• Your account and sign-in credentials.
• Your profile: name, photo, phone, city, biography.
• Your identity documents and verification video.
• Your posts, reels, comments and likes.
• Your marketplace listings and your portfolio.
• Your messages, along with any files attached to them.
• Your notification tokens, so all notifications stop.
• Your orders, deliveries and your courier application.
• The record of your Mobile Money payments.

Nothing that concerns you. Deletion also takes whole conversations with it, including on the side of the person you were writing to, along with your orders and deliveries, your courier application, and the record of your Mobile Money payments.

Jobs you took part in therefore also disappear from the other party’s history. That is a deliberate trade: a delivery carries someone’s home address and a conversation carries its contents, and we would rather erase them than keep them for a third party’s convenience.

All that remains are the encrypted database backups, purged by rotation, and any reports filed against you — which lose every link to your account and serve only the moderation already under way.

Deletion requested from the app takes effect immediately. Encrypted database backups are purged by rotation within 30 days at most; after that, no copy remains.